PRIMUS is proud to make the Miva Merchant Shopping Cart available to our customers. Miva Merchant is a full-featured E-Commerce solution at an affordable price. Because you are purchasing your own Miva License, Miva Corporation will be your primary contact for the majority of support issues that may arise.

Installation and Setup

After completing the setup process, PRIMUS staff will verify that the initial Miva merchant installation is working correctly.

PRIMUS will assist the customer in the initial configuration of the Miva Merchant, limited to providing the necessary license information, as well as a walk through for entering personal information, and verifying you have entered the appropriate directory information. Once the initial setup (setup.mv) has been completed, the vast majority of support issues should be directed to Miva Corporation. Support information is located at http://www.miva.com/support.

Day to Day Use

PRIMUS will not be responisble for the day to day support of the Miva Shopping cart application and related modules. Inquiries about the functionality of the product, "How do I...?" questions, as well as support for problems encountered in the normal operation of the product should be addressed directly to Miva customer support. Please see the Miva support policy (http://www.miva.com/support/policy) for more information.

In the event that the customer believes problems are directly related to the functionality of the server itself, inlcluding performance issues, and directory permessions, PRIMUS will make a good faith effort to investigate the issue in a timely fashion, and resolve any issue determined to be at the server level.

Payment Gateways

PRIMUS is not responsible for the configuration and/or operation of the Miva Payment component modules. Support issues related to payment modules should be directed to Miva, or the module vendor.

In the event that the customer believes problems are directly related to the functionality of the server itself, inlcluding performance issues, and directory permessions, PRIMUS will make a good faith effort to investigate the issue in a timely fashion, and resolve any issue determined to be at the server level.

Merchant Agreements

All merchant agreements, inlcuding, but not limited to those purchased through the PRIMUS Web Site are beyond the scope of PRIMUS Support. Under no circumstance will PRIMUS or its employees become involved in any technical, legal, or any other issue that may arrise either directrly or indirectly as a result of a merchant agreement. All Merchant issues should be directed to Merchant Account Broker.

Upgrades

As Miva Merchant upgrades become available, PRIMUS will upgrade the StoreFront software at the customer's request, as long as the upgrade is supplied free of charge by Miva corporation, in accordance with your license agreement.

When an upgrade is requested, the requestor will be responsible for taking any and all steps to preserve existing data. It is recommended that the customer contact Miva before making such a request in order to fully understand the upgrade process. PRIMUS will install upgrades in accordance with instructions from Miva Corporation.

Customers are free to upgrade their own Miva product in accordance with the Miva licensing agreement, however, anyone chossing to upgrade the software himself forfeits the right to PRIMUS support for the Miva Commerce plan beyond verification that the server is functioning correctly.

Upgrades to the Miva Empressa server will be performed soley at the discression of PRIMUS.

Liability

Under no circumstance will PRIMUS be liable to your or any other party for damages of any type. This incldes, but is not limited to loss of data, loss of revenue or profit, acts of computer piracy, fraud, or for any other, special, incidental, indirect or consequential damage thay may arrise out of or in connection with the use of PRIMUS Commerce Hosting Service.

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