Below you will find information regarding support for the PRIMUS Commerce Plans, featuring the Miva Merchant shopping cart. Please read this information if you have questions about support for these plans. If you have questions, please email support@primushost.com or call 800-470-8786.

Commerce Plan Support Policy

PRIMUS offers full, 24x7 support for the functionality of the server itself, including performance issues and directory permissions, PRIMUS will make a good-faith effort to investigate issues in a timely fashion, and resolve any issue determined to be at the server level. PRIMUS offers limited support for the initial configuration of the Miva Merchant shopping cart, but does not support the construction and day-to-day operation of the Miva Merchant shopping cart. Questions about those issues should be directed to Miva, which offers 24x7 support.

Read the full PRIMUS Commerce Plan Support Policy

Where to Go with Support Questions

Questions about the functionality of the server, performance issues, directory permissions, quota and traffic allocations, secure server and add-ons like Microsoft Front Page extensions should be addressed to support@primushost.com or by phone at 800-470-8786. PRIMUS offers 24x7 support and will answer these questions promptly.

Questions about the set-up and operations of the Miva Merchant shopping cart should be addressed to Miva customer support. Current Miva support documentation and contact information are available on the web at http://www.miva.com/support/.

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