2. Check that the Ethernet card in the PC is installed properly

A green light should be seen on the computers Ethernet card or port when the Ethernet Cable is plugged into both the PC and the Modem. This green light indicates that the card is receiving data and, thus, should work properly. Check the connection on both ends of the cable for a snug fit.

To see if Windows can see the card go to the Device Manager in 95/98 or Windows NT's Devices and Services control panel and see if the NIC card is in the Network Adapter area

To re-install the card, review Installing an Ethernet Card in your Windows 95/98/NT Manual.

3. Make sure that correct cabling is used for PC to modem and modem to wall jack:

Although it looks much like a regular telephone cable, the cable required for connecting your Ethernet card to the Westell Ethernet modem is called an Ethernet cable.

1. The Ethernet cable is a RJ-45 (larger than the RJ-11)

2. The phone cable is a RJ-11

3. If you're attempting to connect the modem to a hub or router you may need a 10BaseT-crossover cable with RJ45 connectors. This service is designed to connect to a single computer so this is your sole responsibility.

4. Has the IP been obtained from PRIMUS?

If the card is installed properly, in Windows go to winipcfg to see if an IP has been obtained from PRIMUS (For Windows NT users, run ipconfig instead.)

To run winipcfg:

1. Go to the Windows Start button, then select Run

2. Type in 'winipcfg'

3. Press OK or hit { Enter }

After winipcfg's screen opens up, make sure that your Ethernet Adapter (as shown in this example) has been selected in the pull-down window. Look at the IP Address that is returned. If it is 0.0.0.0 or an IP that starts with 169.x.x.x then you are NOT connected, no matter what any other software or hardware indicates.
(The IP Address that shows up can be tested by your PRIMUS technicians for validity.)

For problems, press the Release All button then the Renew All button. If doing this does not get a good IP and help you get re-connected, further troubleshooting is in order.

Macintosh IP Information
To see the IP, dynamic or static, that a Macintosh running Open Transport (TCP/IP) has obtained:

1. Open the TCP/IP control panel.

2. Then from the Top Menu Bar, select:

   1. File and
   2. Get Info (or Command-I)

5. What if the connection has lost sync and the system is not responding?

If you have lost your connection you should do a "cold boot" in order to reconnect. Turn the power off to both your computer and your modem/router for 20-30 seconds, turn them both back on and login. You may also have to do a "Release All - Renew All" in winipcfg.

If this does not get Sync back, then call PRIMUS (781-593-3110) for further troubleshooting.

6. Connection verifications from modem LEDs

The LED indicators shown in Figure 3 are used to verify the unit's operation and status.

Power LED

Ready LED

Link LED

Activity LED