Dial-up Phone Number Issue There is currently an issue with some of our dial-up numbers. If you're having trouble connecting, please try using Massachusetts numbers from this list. We apologize for the inconvenience.

PrimusUSA Dial-Up List

PRIMUS Policies

The Federal Universal Service Fund

Email is usually answered within 24 hours. Describe your problem as accurately as possible.

Support Web Email Form

PRIMUS Support email address: support@primushost.com

Technical Support phone number:
800-470-8786

Dedicated Hosting Support phone number:
800-966-3541

Billing Inquiries phone number:
866-615-4288

Main Sales phone number:
888-899-9900

PRIMUS System Updates These links monitor normal and unscheduled system events. If you suddenly have problems where none existed before, check these links. You can also receive system updates by email by subscribing to the Primus-sys mailing list. System Maintenance System Events

We are in the process of moving all of the support documentation from the old web site, but because of the number of documents and amount of changes we have to make, this is a slow process. Thus, we will put up each section as we have it done. Check back here over the next few weeks as more material is transferred.