VoIP: Coming Soon to a Desktop Near You

W
ith the explosion of communication services offered via the Internet these days, it should surprise no one that "the next big thing" would be the ability to make phone calls from your PC over the Internet. With the cost of bandwidth constantly dropping, VoIP (Voice over Internet Protocol) promises greatly reduced long-distance calling rates.

Here's how a VoIP phone call works:

- Your voice is digitized and compressed by the PC, the local phone company, or by your Internet Service Provider. Don't worry, you won't sound like you've just inhaled from a helium balloon.

- Your digital voice is then broken into separate packets and sent on its merry way, just like any other data transmitted over the Internet.

- But, since this is the Internet, packets may get damaged or lost along the way. So, complex methods are used to figure out what the missing data contained and to try and fill in the breaks in the transmission. The technology doesn't exactly put words into your mouth, but it does try to minimize the effects of the packet loss by creating sounds to eliminate the gaps.

- At the receiving end, the data packets are decompressed and reassembled back into your original voice so the caller on the other end can understand what you're saying.

Now, just imagine that entire process happening constantly during the give and take of a conversation, and you'll get a new appreciation for the simplicity of two tin cans and some waxed string. But, think of it: the most redundant network ever devised being used to route phone calls around the world, almost completely avoiding the telecommunications monopolies that tend to keep rates high.

You'll soon be hearing more about VoIP service from providers, including Primus, so we'll keep our subscribers informed as developments occur. VoIP products will range from consumer to enterprise and carrier levels, so there will be plenty of information to sort out.

For more info on carrier-level VoIP, visit http://www.primustel.com/docs/carriers.html

For more info on enterprise-level VoIP, visit http://www.primushost.com/products/voip.html

For more information on how VoIP works, check out our
Flash presentation.

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Do You Have A Limited Advertising Budget?
This is What Your Web Designer Should Be Doing
Having a web site that perfectly represents your company will genuinely aid in selling your products, but what if no one can find your site? That's an especially good question if, in lean times such as these, your marketing budget is limited. What can you do to promote your company's web presence? Register it with the most popular search engines, of course.

Whether you're building your web site in-house or contracting it out, make sure that you, your web design team, or your consultant follows up the designing of your site by registering it with the major search engines. From the beginning, build the site as "search engine friendly" as possible.

One of the most important things that search engines look for is key words in the copy of your web pages, and the closer to the top of the page, the better. What's a key word? It's a word or phrase that potential customers are likely to use when looking up your service.

For example, if your company sells "Dr. Fruitloop's Amazing Atomic Space Widgets", and these widgets make julienne fries and clean pet stains, you want to mention that on your home page. Indeed, you then should have links to one page that extols the virtues and abilities of the widget to make julienne fries, and another one that does the same for pet stains.

That way, you get concentrations of appropriate key words on specific pages that search engines can find and index.
When customers type "widgets that make julienne fries" or even just "widgets +pet stains"" into their favorite search engines, your pages are more likely to come up.

You also want to put those keywords elsewhere in your HTML. Meta tags, comments, and alt tags are all good ways to do this. A clear and descriptive title tag is also a requirement.

Search engines like fresh content and will index pages more often when they have new information, so don't leave the same page up for very long. Create a section on your home page for company news or other information that is updated on a regular basis.

Some aspects of high rankings are tougher to control. Some search engines score pages higher that are linked to from many outside sites. You have to make linking agreements, or have a very popular and useful page, to get enough links to have that help.

Finally, you have to actually submit your web site to the search engines, and not just once but regularly. This is time consuming, and given that you may not see results for weeks or months, can be frustrating, but it will pay off in the end.

There's more that goes into getting ranked highly in a search engine, but this primer should help.

Useful links:

Search Engine Watch

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